At E1, we are committed to providing high-quality products and exceptional service to our customers. We understand that there may be instances where a refund or exchange is necessary. This policy outlines the procedures and guidelines for returning products purchased on our website. If you have any questions, feel free to contact us at contact@e1racebird.com.

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Eligibility for Refunds and Exchanges

To qualify for a refund or exchange, the following conditions must be met:

1. The product must be in its original condition, unopened, and unused.
2. Personalized or customized items are only eligible for a refund if they are damaged or defective upon receipt.
3. Refund or exchange requests must be submitted within 30 days of receiving the product.
   

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How to Request a Refund or Exchange

1. Contact us via email at contact@e1racebird.com and provide your order number along with the reason for your return or exchange.
2. Send the product to the return address provided by our customer service team.
3. Our team will guide you through the necessary steps and issue a Return Authorization (RAE) number if applicable.
   
4. If an RAE number is provided, please clearly label it on the outer packaging.
   
5. Safely package the item, ensuring it is in its original packaging and includes all accompanying materials and accessories.

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Shipping and Return Responsibility

• If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs and provide a prepaid return label.
• For other reasons, customers are responsible for return shipping costs.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

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Processing and Timeline

• Refunds will be issued to the original payment method. Please note that processing times may vary depending on your payment provider.

• Once we receive and inspect your returned item, we will process your refund within 7 business days.

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Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request and issue a full refund.

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Contact Us

If you have any questions or concerns about our refund policy or procedures, please reach out to us at : (907) 247-7575

Email: Amoniing@gmail.com
Website: contact@e1racebird.com

Last Updated: January 1, 2025