FAQ

1. What types of product do you sell?

At E1 Shop, we specialize in high-quality 1:14 RaceBird Lite. Featuring advanced hydrofoil technology for superior speed and agility, The toy raceboat transforms every race into a thrilling performance. 

2. How do I request a refund or exchange?

To request a refund or exchange, please follow these steps:

  1. Contact our customer service team at contact@e1racebird.com with your order number and reason for return or exchange.
  2. Our team will guide you through the process.
  3. Safely package the items in their original packaging, including all tags, materials, and accessories.
  4. Send your items to the return address provided by our customer service team.

3. What are the eligibility criteria for returns or exchanges?

To be eligible for a refund or exchange, the following conditions must be met:

  • The product must be in its original, unopened, and unused condition.
  • Return or exchange requests must be made within 30 days of receiving the product.
  • Personalized or custom items are only eligible for return if they are damaged or defective upon receipt.

4. Who pays for return or exchange shipping?

Customers are responsible for return or exchange shipping costs unless the product is damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.

5. How long does the refund process take?

Once we receive and inspect your returned item, we will initiate the refund process within 7 business days. Refunds will be processed to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.

6. What should I do if I receive a damaged, defective, or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact our customer service immediately. We will resolve the issue by offering a replacement or a full refund (including applicable shipping costs).

7. Can I cancel my order?

If you need to cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or dispatched.

8. What shipping options and costs do you offer?

We offer the following shipping options:

  • Standard Shipping:
    - Processing Time: 1-3 business days
    - Delivery Time: 7-15 business days
    - Cost: Free
  • Express Shipping:
    - Processing Time: 1-3 business days
    - Delivery Time: 5-12 business days
    - Cost: $25

9. What should I do if there is an issue with my shipment?

If your shipment hasn’t arrived, or if tracking shows that your package was delivered but you haven't received it, please contact us within 45 days of placing your order for verification. For any other order, product, or shipping-related issues, contact us within 90 days of the order date.

If you have any other questions or concerns, feel free to reach out to us at contact@e1racebird.com. We’re here to help!